| HAVING PROBLEMS WITH ECARD DELIVERY? |
Many different circumstances can prevent someone from receiving an e-card through email. Normally it is because the recipient(s) are using spam filters that accidentally block the eCard from being delivered to their inbox.
WHAT CAN I DO TO HELP THE SPAM FILTERING PROBLEM?
The best thing to do is ask your recipients to place your email address in their email address book. Most spam filters will recognize email coming from someone you have in your address book already as a good email and not as spam.
WHAT SHOULD I DO IF THEY NEVER GET THE CARD I SENT?
Send the recipient the pickup id# for the card you sent. The pickup id# is available to members of CardFountain. Members can obtain the pickup id# from the "SENT ECARDS" section in the MY MEMBERSHIP area. Once you have the pickup id# of the card you sent, you can send it to your recipient(s) through email and tell them to enter it at the CardFountain homepage, which is located at: www.cardfountain.com. Alternatively, the user can also go to this page of our web site, where the user can enter their email address and see a list of all the e-cards they have been sent at CardFountain.
IF I SEND A CARD TO MULTIPLE RECIPIENTS, DO THEY EACH HAVE A DIFFERENT PICKUP ID#?
Yes, they do. Be sure to use the pickup id# that is listed for each recipient in your list of "SENT ECARDS".
HOW DO I KNOW IF THE CARD I SCHEDULED HAS BEEN DELIVERED?
Log into your account and go to your "SENT ECARDS". If the card has been delivered, it will have a "DELIVERED" icon next to it in your list. Please be aware that just because a card was delivered, does not mean it was received. Look for the "RECEIVED" icon beside the card to determine if has been picked up yet.
HOW DO I KNOW IF THE RECIPIENT(S) HAVE ACTUALLY VIEWED THE ECARD I SENT?
Log into your account and go to your "SENT ECARDS". If the card has been received, it will have a "RECEIVED" icon next to it in your list.
DO YOU OFFER DELIVERY CONFIRMATION?
Yes, however, on our card sending form, there is not a delivery confirmation option because many members who schedule cards far in advance do not remember doing so when we email them a delivery confirmation. For this reason, we place your delivery confirmation in your "SENT ECARDS" list for you. You may log into your account and check the status of delivery & receipt at anytime you wish. In addition, if your email preferences are set to "On" in your account, you will receive an email message from us if your card has not been picked up after 3 days and we will provide you with additional options for having the card delivered if that should occur.
WHAT IF I SCHEDULE A CARD BY ACCIDENT AND NEED TO STOP DELIVERY?
We do offer a "STOP DELIVERY" option in your "SENT ECARDS" list. However, you cannot stop the delivery of a card you scheduled for immediate delivery. You can only stop delivery of a card that you schedule in advance. If you are not sure whether the card has already been delivered or not, check your "SENT ECARDS" list. If the card has not already been delivered, there will be a "STOP DELIVERY" icon next to it in your list. If you do not see that icon, the card has already been delivered.
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